Shipping CarriersWe cooperate with DHL,UPS,FEDEX, TNT，EMS,HongKong Post and Singapore Post for shipment and choose the most appropriate one for the destination.2. Shipping TimePlease use the chart below to help how long it will take to recive your order.3.
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RatesA shipping cost estimate is displayed during online checkout based on the 'Ship to' address you provide. If that estimate is significantly lower than the actual cost determined after your order is packed, we will notify you by email and wait for your approval before shipping.If significantly higher,we will reduce your shipping charge.4. Charge for Packages Returned or ReroutedIn addition to the original shipping cost, we charge you for packages returned to us or that require rerouting when caused by your error (for example,providing an incorrect shipping address) or refusal of a package.5.Customs and Import DutiesCustoms fees and import duties for exports are your responsibility.
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We cannot predict or prepay these fees.We will charge you for any duties or customs fees erroneously charged to us.Return1.Selecting the Part You NeedWe have complete specifications in each product's manual or datasheet. To ensure that a product will meet your requirements, please read its manual or datasheet, available in PDF format on every product page of our website. If you have any questions after that, we provide free technical support by email.2.Repair or Replacement for Defective ProductsProducts under warranty may be returned for repair or replacement. For more information on the warranty,please see our limited warranty.Before returning a product, you must obtain a Return Material Authorization (RMA) number from our sales.If you have a product out of warranty that you would like repaired, please also contact with our sales.3.Returning Non-Defective ProductsWe will only consider return requests when the request is made within 30 days of delivery. There is a restocking fee of up to 30% of the purchase price depending on the circumstances. You can avoid a restocking fee by reviewing your order confirmation to ensure the correct parts have been ordered. Shipping charges are nonrefundable.4.How to Return a Product4-1.
First request an RMA number from our sales with the information: Part number, Reason for return, Original order number.4-2. Our sales will then either issue an RMA number, ask you for more information, or offer to help you resolve a technical problem so that the product does not need to be returned. Products must arrive here in the same condition as when you received them.4-3. You are responsible for return shipping and insurance. Please make sure your RMA number is on the shipping label and on any documents you include with the product.4-4. After we receive the product, we inspect it to determine the cause of any defect, then update by email with our findings.
This process usually takes five business days. Payment MethodWire TransferBeneficiary: EASTRISING TECHNOLOGY CO., LIMITEDBank Name: HSBC Hong KongBank Code: 004Account Number: 38Beneficiary Address:RMS 1318-20 HOLLYWOOD PLAZA 610 NATHAN RD MONGKOK KL, Hong KoNGBank Address: No.
1 Queen's Road Central Hong KongSwift: HSBCHKHHHKHPaypal (Supports online checkout for orders less than US$300.00)Paypal Account Number:Please contact by email if you wish to use other payment methods.Quality SystemEastRising quality standards holding the international Quality Certification for Total Quality Management (TQM)system which includes QualityEngineering(QE).Quality Auditing(QA).Incoming Quality Control(IQC),In-Process Quality Control(IPQC),Final Quality Control(FQC) and Outgoing Quality Control(OQC) to ensure our products quality. We are fully committed to offering RoHS compliance on the all products.
StockStock levels are based on item's sales history. We fill most small quantity orders immediately.Backorder notices are listed on your shopping cart. If an item goes out of stock after you order it, we will contact you.
If your order quantity exceeds the list quantity in our store, please contact with our sales for price,stock availability and lead time.Warranty1. Long Term Continuity Supply WarrantyWe understand you probably worry whether we still offer the display after your long development time.EastRising gives the promise to every customer to every product we sell on this web store. We promise the long terms continuity supply and would never end supply.Some controller IC may stop the production,we’ll try our efforts to find the completely compatible ones.If the equivalent is unavailable, we’ll make the new tooling and use the most similar IC as replacement.So you don't have to worry even your research time is very long.2. What is covered under warranty and for how long?All products are covered under our limited warranty, which provides all products are free of functional defects for a period of one year from the date of shipment and all products are free of visual defects and missing parts for a period of 30 days from the date of shipment. If a product was damaged during shipping or the order is incorrect, you must notify us within 2 days of receipt.3. What is not covered?Warranty is void and no repair or replacement is granted under the following conditions:3-1.
Evidence of mechanical stress to parts including but not limited to.3-2. Damaged or broken glass or touch screen.3-3. Damaged conductors/components.3-4. Damaged polarizer.3-5. Damaged mounting holes.3-6. Parts tamper ed with by grinding, engraving, drilling, cutting or applying coatings of any kind.3-7.
Addition or removal of components.3-8. Evidence of damage caused by applying incorrect voltage.3-9.
Evidence of damage caused by operating outside of specified temperature range.3-10.Evidence of damage caused by electrostatic discharge (ESD).4. What if I have a defective product under warranty?We will, at our option, either (a) repair the product using new or refurbished parts, or (b) replace the product with a new or refurbished product.' Refurbished' means a component that has been returned to its original specifications. We do not give refunds, credit memos.5. How do I make a warranty claim?For warranty service, you must begin by requesting a Return Material Authorization number (RMA) from our sales.(Please refer to our “Return'policy for more detail.).
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